It’s a question that most people think about when they start looking for a custom engagement ring. Finding the right jeweller is like finding the right doctor.
You know when you have found them. Ask family and friends for recommendations. Use social media: gather insights from your network, info from each jeweler’s page and reviews. Find out what on-site services they offer. Ask if they sell professionally certified diamonds. Look at their website; is it professional? Look at their premises; is it neat well maintained, upmarket? Is it owner run? Is the owner well presented, experienced and highly knowledgeable? Are they friendly and accommodating? Do they have social media/website with eg’s of their work?
Do they have great customer reviews and references. Have they been listed on complaint websites like hello peter and if so why? I think if you can tick all these boxes, then you’re on the right track Word-of-mouth is king. In an industry as relationship-driven as jewellery, a recommendation from a trusted friend or family member is gold. Seek Out Reviews A local jeweller with several thousand likes on Facebook is as solid an endorsement as your BFF swearing by them. Another good indicator of a quality jeweler is the post-sale services they offer. Can you return for routine cleanings? Do they perform repairs in house or ship them out? What if you need an updated valuation? Great jewelers strive to provide lifelong customer service to their clients. Go with Your Gut. In the end, choosing a jeweller is a personal decision. This will hopefully be a lifelong relationship, so you want to feel comfortable working with them. At Pedro Da Silva, we work incredibly hard to ensure that we tick all those boxes and more!
Regards,
Pedro Da Silva